Run at least 2 online virus scans to find and remove any virus or spyware from your computer
ESET Online Scanner
Please run a free online scan with the ESET Online Scanner
Note: You will need to use Internet Explorer for this scan.
Windows Live OneCare safety scanner
ESET Online Scanner
Please run a free online scan with the ESET Online Scanner
Note: You will need to use Internet Explorer for this scan.
- Tick the box next to YES, I accept the Terms of Use.
- Click Start
- When asked, allow the ActiveX control to install
- Click Start
- Make sure that the options Remove found threats and the option Scan unwanted applications is checked
- Click Scan
Wait for the scan to finish - Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
Windows Live OneCare safety scanner
Is a free service from microsoft designed to help ensure the health of your PC.
* Check for and remove viruses
* Get rid of junk on your hard disk
* Improve your PC's performance
http://onecare.live.com/site/en-us/default.htm?s_cid=WLService
Trend Micro - Free online virus Scan
(Takes a long time but more comprehensive.Install all the windows updates the scanner tell you to install)
http://housecall65.trendmicro.com/
Kaspersky Online Scanner
Please do an online scan with Kaspersky WebScanner
Click on Accept Button
You will be promted to install an ActiveX component from Kaspersky, Click Yes.
- The program will launch and then begin downloading the latest definition files:
- Once the files have been downloaded click on NEXT
- Now click on Scan Settings
- In the scan settings make that the following are selected:
- Scan using the following Anti-Virus database:
- Extended (if available otherwise Standard)
- Scan Options:
- Scan Archives
Scan Mail Bases - Click OK
- Now under select a target to scan:
- Select My Computer
- This will program will start and scan your system.
- The scan will take a while so be patient and let it run.
- Once the scan is complete it will display if your system has been infected.
- Now click on the Save as Text button:
- Save the file to your desktop.
- Copy and paste that information in your next post.
1. Click on Kaspersky Online Scanner.
2. You will be prompted to install an ActiveX component from Kaspersky, click Yes.
3. The program will launch and then begin downloading the latest definition files.
4. Once the files have been downloaded click on Next.
5. Now click on Scan Settings.
6. In the scan settings make sure that the following are selected:
* Scan using the following Anti-Virus database:
Extended
* Scan Options:
Scan Archives
Scan Mail Bases
7. Click OK.
8. Now under select a target to scan:
* Select My Computer.
9. This program will start and scan your system.
10. The scan will take a while so be patient and let it run.
11. Once the scan is complete it will display if your system has been infected.
* Now click on the Save Report As button.
* In the File name: field, type kavscan.
* In the Save as type: field, select Text file (*.txt).
12. Save the file to your desktop.
13. Copy and paste that information in your next post.
Note for Internet Explorer 7 users: If at any time you have trouble with the Accept button of the license, click on the Zoom tool located at the bottom right of the IE window and set the zoom to 75 %. Once the license has been accepted, reset to 100%.
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If having a problme doing the above
Make sure that your Internet security settings are set to default values.
To set default security settings for Internet Explorer:
* Open Internet Explorer.
* Go to the Tools menu, then choose Internet Options.
* Click on the Security tab.
* Make sure that all four item (Internet, Local intranet, Trusted sites, and Restricted sites) are set to their default settings.
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